Privacy policy

This policy is from Australian Screens. It covers this website and how we handle personal information when you order, rent or get in touch. "We", "us" and "our" mean Australian Screens.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988.

• When you order: your name, email, phone number, delivery and billing addresses, your company name if you give one, and what you ordered.
• When you create an account: your name, email, phone number and a password. The password is stored scrambled (hashed), so nobody can read it, including us. Your account also keeps your saved addresses and past orders.
• When you call or email us: your contact details and anything you choose to tell us about your project.
• When you visit: like any website, the servers that deliver this one see your IP address, your browser and the pages you ask for, and may log them for security and to fix problems.

Orders placed on this site are paid by invoice, so the checkout never asks for card details.

We use it to:

• confirm your order, send your tax invoice and record your payment
• deliver, install or hand over your order, and support you afterwards, including warranty work
• answer your questions and prepare quotes
• run your account, if you have one
• keep this site secure and working
• meet our legal obligations, such as keeping tax records.

We don't sell or rent personal information. If we send you news or offers, you can ask us to stop at any time.

This site sets three cookies of its own, and each one is needed for the site to work:

• _medusa_cart_id remembers your cart, for 7 days.
• _medusa_jwt keeps you signed in to your account, for up to 7 days.
• _medusa_cache_id helps show you up-to-date pages, for 1 day.

There are no advertising or tracking cookies on this site, and no analytics or social media scripts.

Only with the businesses that help us run ours, and only what each one needs:

• people who deliver or install your order, such as a freight company or an installer
• Google, which runs our email
• Cloudflare, which delivers this website and protects it from attacks
• C9 Apps, which builds and hosts this website.

We may also share information when the law requires or allows it, for example with a court or the police.

Sportal scoreboards are sold by our partner, Sportal. If you contact or buy from Sportal, their own privacy policy applies.

Our online store runs on servers in Australia. Google and Cloudflare may store or process information outside Australia, including in the United States.

The site uses an encrypted (HTTPS) connection, passwords are stored hashed, and only the people who need them can see order and customer records. Our systems are kept up to date and backed up.

If a data breach is likely to cause you serious harm, we will tell you, and we will tell the Office of the Australian Information Commissioner where the law requires it.

We keep order and invoice records for at least 5 years, because Australian tax law requires it. Account details stay until you ask us to close your account. Anything else is deleted once we no longer need it.

You can ask for a copy of the personal information we hold about you, or ask us to correct it. It's free, and we'll reply within 30 days. If you have an account, you can update your details there yourself.

You can also ask us to delete your information. We'll delete what we can, but we have to keep order and tax records for as long as the law requires.

We'll check it's really you before we share or change anything.

If you think we've mishandled your personal information, tell us first (see below) and we'll reply within 30 days. If you're not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au (opens in a new tab) or on 1300 363 992.

We'll update this page when the way we handle personal information changes. The date at the top shows the last update.

Call 1800 GET LED (1800 438 533), or use our contact page.